Hundreds of students use our created AI assistant daily to get instant answers to their study questions.

Project Overview

Client TalTech – Tallinn University of Technology
Project: AI-based student support system
User base: Hundreds of active students
Status: Successfully running, daily usage

The Challenge: Students' Need for Immediate Help

Today's students study at different times and often need help outside regular office hours. TalTech felt the need for a solution that:

• Would provide students with 24/7 available support
• Would quickly answer frequently recurring questions
• Would reduce the number of routine questions reaching faculty
• Would improve students' learning experience

Main problems:

• Limited availability: Faculty aren't always available when students need help
• Recurring questions: The same questions came up repeatedly
• Slow response speed: Getting answers via email could take days
• Resource burden: Faculty spent a lot of time answering routine questions

Our Solution: AI-Based Smart Assistant

We developed a smart assistant that can answer students' questions instantly and accurately.

Technical solutions:

AI system:

• Training based on TalTech-specific educational material
• Natural language processing for Estonian-language questions
• Context understanding for complex academic topics

User interface:

• Simple and intuitive chat interface
• Quick access from all devices
• Integration with existing learning environment

Feedback system:

• Ability to rate answer quality
• Continuous learning from user feedback
• System accuracy monitoring and improvement

Results and Impact

Usage statistics:

Since the project launch, the results have been impressive:

• Hundreds of active users monthly
• 24/7 availability – students can get help at any time
• Instant responses – average response time under 30 seconds
• High satisfaction among users

Impact on faculty:

• Reduced routine work: The number of routine questions decreased significantly
• More time for quality work: Faculty can focus on more important tasks
• Better overview: The system collects data on recurring problems

Student feedback:

Users have given positive feedback:

• Quick help availability at nights and weekends
• Ability to get instant clarification on complex topics
• Stress-free learning experience

Project Specifics

Estonian content challenge

One of the main challenges was creating a system that understands and responds qualitatively in Estonian, considering the specificity of academic terminology.

Integration complexity:

The system had to integrate smoothly with TalTech's existing IT infrastructure while maintaining user-friendliness.

Continuous development:

The system continuously learns from user questions and feedback, becoming increasingly accurate over time.

What This Means for AIVeeb

This project demonstrates our capabilities:

1. Understanding the education sector: We can create solutions that meet the specific needs of academic institutions
2. Estonian AI development: Our experience in supporting local language
3. User-centered approach: We focus on user experience and practical results
4. Scalable solutions: The system works efficiently with large user bases

Next Steps

TalTech's smart assistant continues to develop and improve. We plan to expand functionality and integrate with other university systems.

This project demonstrates how the right AI solution can significantly improve the daily experience of both learners and teachers.