An AI chatbot is a program that uses artificial intelligence and machine learning to interact with users in real time, responding to their queries and assisting them as if they were a human customer service agent.
Chatbots automate repetitive tasks, such as answering customer enquiries, allowing employees to focus on more complex and valuable tasks, thereby reducing labour costs.
While chatbots can handle a wide range of customer service tasks, they work most effectively alongside human workers, complementing their work and providing support during peak hours.
Our chatbots are designed with flexibility in mind, allowing easy integration with most platforms and business software using APIs and custom integration solutions.
Our chatbots support multiple languages, including Estonian, English, Russian, German and many others, making them suitable for international markets.
Our chatbots are highly customisable. You can set the tone, style and content of your responses to suit your company's brand and needs.
The effectiveness of the chatbot is measured by various KPIs such as speed of customer service, customer satisfaction level and query resolution rate. We provide comprehensive analytics tools that allow you to monitor the robot's performance.
Software upgrades depend on a number of factors, including new technologies and market demand. Typically, we provide regular updates that improve functionality and add new features to ensure that the chatbot is as efficient and secure as possible.